In this article, you will learn why providing great customer service should jump to the top of your to-do list this year, how does it influence customer experience, and find out what to focus on to achieve the best results in 2021.
Browsing Category Case Studies
The Top 10 Canned Responses to Manage Your store’s Customer Support Seamlessly.
Do you know what’s a time saver and increases your productivity while managing customer support? Simple; it’s canned responses.
How to Predict and Save Abandons with Live Chat
It’s incredibly frustrating to spend so much time and money building your store and driving traffic, only to see a huge number of people abandon the purchase process.
What are the most popular Shopify themes and why?
Let’s start with the very obvious. What IS a Shopify theme? Simply put, it’s a template for how your store looks and feels. Think layout, style, colors and fonts – all factors that determine the…
Learning from the best: What features are right for your Shop
Around 87% of merchants are using Shopify stores. This popular eCommerce platform has made it easier than ever to create a custom shop for your products. Unfortunately, popularity can often result in fierce competition. To…
Which products do people buy online the most?
Online shopping has been a growing force since 1991, when the internet was opened to the public. Now, nearly 30 years later it had a higher market share than in-store shopping for the first time,…
Understanding your buyers’ behaviour to increase conversions
If you understand the behaviour of your buyers, you unlock the key to your marketing and advertising plans. In this week’s article, we examine the business, psychological and emotional aspects of buyer behaviour. We will…
Customer Success Stories: Four Point Puzzles
We work with some pretty unique Shopify business owners. Their passion, dedication, and creativity always amaze us. This is a new blog series, where every Monday we will be highlighting some of the amazing people…
You Talked – We Listened! 2019 Customer Satisfaction Survey
We’re excited to share with you the results of our annual customer satisfaction survey. This is an important and indispensable part of improving the services we offer here at HeyCarson. Settle in for this week’s…
How Carson Shopify Experts Helped A Niche Tee Store
We recently worked with Tim Smith on his store Style has no boundaries. We really loved the originality of his store and wanted to know more about it. Here’s what we learned about ‘Style has…