In this article, you will learn why providing great customer service should jump to the top of your to-do list this year, how does it influence customer experience, and find out what to focus on to achieve the best results in 2021.
There’s a very important connection between online customers and Shopify stores, known as customer engagement. Highly engaged customers buy more, promote your brand, show more loyalty and bring your business major revenue.
Do you know what’s a time saver and increases your productivity while managing customer support? Simple; it’s canned responses.
It’s incredibly frustrating to spend so much time and money building your store and driving traffic, only to see a huge number of people abandon the purchase process.
For once, everyone on Earth can agree: 2020 was a heck of a year! The business world was no exception. Many companies were forced to shut down, wiping out tons of jobs. Yet history has shown time and time again that as some doors close, others open. So how did 2020 treat the Carson team? The Lows Any discussion of 2020 clearly has to begin…
More consumers are shifting their spending online. Global e-commerce sales are expected to hit a staggering $3.4 trillion by 2025. And that figure shows no signs of slowing down (even during a global pandemic).
An Exit Intent Popup is a very valuable tool to boost your conversion rate by letting your visitors know that you can offer them some better deals and choices before they can actually exit your website. It can be used effortlessly by displaying a popup box to your visitors containing your customized messages, when they are about to leave your page.
Order fulfillment is just one part of the business process, but it is also crucial to focus and attention to detail.
Flow Commerce has surveyed online apparel shoppers in 11 global markets. They found that 67% of those shoppers have bought something from companies in other countries in the last six months.
Are you an eCommerce business owner or want to start one? Are you looking for ways to promote your Shopify on Instagram? So you are reading the right article! Instagram is a unique platform compared to other popular platforms as it provides a lot of easy to use features for businesses and brands. According to a study, each Facebook post has an engagement rate of…